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Event Contract

Ruscus and Rose Atelier (the “Company”) is committed to maintaining protections for both the Company and their clients. This contract is designed to inform clients of our policies and ensure proper working order in the duration of the project timeline and thereafter.

 

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a client of our Service. 

By signing this document, you consent to our policies detailed below.

 

I. RESERVATION OF SERVICES

 

To reserve our services, you must first sign our contract and pay a retainer fee.

Retainer: A non-refundable retainer is due upon signing of the contract. This retainer is 20% of your quoted total and will be applied to your final balance.

We are not obligated to perform any services until both of these requirements have taken place. 

 

II. PAYMENT PROCEDURE

 

After the initial 20% has been paid, payment plans for the remaining total are available on an individual basis that must be agreed upon with the Company. The full balance must be paid no later than 30 days before the event date.

 

III. PRODUCT SUBSTITUTIONS

 

By signing this agreement, you accept that product substitutions may be used for your final design. We cannot control factors such as weather, seasonal availability, freshness, or product that arrives damaged, so we reserve the right to make any necessary changes that will provide the best quality outcome. 

 

IV. CHANGES

 

At the time of signing, you agree to the prices, designs, colors, and quantities discussed during your consultation. Requested changes must be approved by us in writing via email. Changes may affect your pricing and you agree to pay the additional costs required. Any changes deemed “major” by the Company are subject to a redesign fee of $100.00 added to your final total. No reductions over 20% of the quoted price can be made after the time of signing. Changes cannot be made in the 30 days prior to your event date. Additions to your order may be allowed in the 30 days prior to your event on a case by case basis. 

 

V. EXCLUSIVITY

 

In an effort to ensure quality and maintain consistency for your event, we reserve the right to be the sole provider of florals. No work from other florists can be present, including “do it yourself” work. Exceptions may be made on a case by case basis and must be verified by the Company beforehand. 

 

VI. REFUNDS AND DAMAGES

 

If you are unsatisfied in any way with the work we provide, you must inform us at the time of delivery. No refunds will be issued after the work has been accepted. We ensure our most quality work is done before leaving, therefore we are no longer responsible for any incidents or damages that may occur after we have left the premises. 

 

VII. TIMELINE

 

At signing, both parties agree to the timelines presented with your quote. 

 

All fixtures necessary to complete our work (ex. tables, arches, etc.) must be set up by our arrival time.

 

We require a minimum of four hours of setup time at the venue. If your venue does not allocate four hours or more, you are responsible for paying the venue their rate for additional time. Exceptions to this policy may apply and must be verified by the Company beforehand.

 

VIII. CANCELLATIONS/RESCHEDULING

 

In the event of a cancellation made 30 days or more before the event date, all payments (with the exception of the 20% retainer fee) will be refunded. Any cancellations made within 30 days of the event will receive a refund of 50% of the total (assuming the full balance has been paid, per article II.)

 

Rescheduling will be treated in the same manner as a cancellation. We are not obligated to provide services on a changed date. A new contract must be signed to continue our working agreement.
 

IX. PHOTO RELEASE

 

You grant the Company access to photos taken at your event. We reserve permission to use these photos for any purpose, including but not limited to: information, education, advertisement, etc. We reserve the right to utilize the photos on various platforms such as our website, social media, and printed promotional materials. 

 

X. RENTALS

 

Any items rented from us are subject to the pricing agreed upon at time of signing. All items must be returned within three days of the event. Your security deposit will be held until we ensure that no damages have occurred, but no later than 30 days after your event. In the case of damaged or lost items, you may be responsible to pay an additional amount. By signing this contract, you agree to pay any amount up to the retail cost of the damaged or lost items.

Thanks for signing!

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